Frequently Asked Questions
Q) What is your RETURN/EXCHANGE policy?
A) We want you to be completely happy with your purchase. If you are not satisfied with any product, for any reason, you may return it for a refund of the purchase price, WNW store credit, or exchange for another item within 14 days of delivery. If your purchase was eligible for free shipping, the shipping cost will be deducted from your credit or refund. Items must be in their original condition. “Customized Services” or any item that has been personally customized or altered for a customer are not eligible for a return or exchange. ·Refunds will be issued according to the payment method of the original purchase, minus the shipping costs. ·Shipping costs will be the responsibility of the customer in the case of buyer’s remorse returns, such as an item didn’t fit, didn’t like the color/quality, changed your mind, ordered by mistake, bought it somewhere else, etc. We will issue a free shipping label via email if the return is a result of our error or defective product. ·Only items purchased directly from Weathered Not Worn, either on our website or at a Weathered Not Worn event, can be returned to us. Weathered Not Worn items purchased through other retailers must be returned in accordance with their respective returns and refunds policy. ·To return or exchange an item, send us an email at firstname.lastname@example.org indicating you would like to start the process of a return or exchange. Please include your name, order number, and a brief description of what you’d like to return/exchange. We will reply within 24 hours with the mailing address and instructions for the return/exchange.
Q) Where do you ship?
A) We currently ship anywhere in the United States and Weathered Not Worn covers the cost of shipping on orders $100 or greater (Priority Mail). Additional shipping costs apply to purchases that require shipping outside of the US.
Q) Will I be able to track my order and/or get delivery status?
A) Yes, once your online order is complete, you will receive an email letting you know your order is being processed. Once your order is processed (which can take up to two weeks depending on customization and/or inventory availability), and email will be sent providing a ship date and tracking number. Please allow additional time for shipping after major sales. We are a two-man team handling all processing and shipping. You can email us at contact@weatherednotworn if you would like to know your status update. We thank you in advance for your patience.
Q) Can I ship to an address that’s different from my billing address?
A) Absolutely! We have clients making purchases for friends and family all the time! Just be sure to double check the address you would like your order shipped.
Q) How do I redeem a promo code?
A) Once your items are added to the cart, simply click “Checkout” and complete the required fields, then click “continue to shipping”. On this page you will see a link that states “add a discount code or a gift card”. Click the link to add your promo code or gift card redemption number.
Q) Can I enjoy the same promotions at your partner locations?
A) No, unfortunately promo codes, discounts, and website specials are not extending to our partner store locations.
Q) Can I cancel or edit my order?
A) Simply email us to make changes to an order. Allow up to 24 hours for a response. Please be sure to include the order number in your email.
Q) When will my order be processed?
A) Depending on inventory demands and customization needs, orders can take 1 to 2 weeks to process. Once your order has been placed, you will receive an email confirming your order. This email DOES NOT indicate that your order is ready to be shipped. You will receive a separate email once your items are ready for shipment. Feel free to email us at email@example.com for a status update.
Q) What should I do if I receive the wrong order or a defective product?
A) Reach out to us immediately! We will right the wrong and be sure to accommodate you for any inconveniences this may have caused. You can reach us via email at firstname.lastname@example.org or message us through one of our social media platforms: Instagram: @weatherednotwornbyj / Facebook: Weathered Not Worn
Q) What forms of payment do you accept?
A) We accept all major credit cards and Paypal via our website. At our pop-up events, we also accept CashApp and Zelle.
Q) Will my payment information be secure?
A) Absolutely! Payment is secured through the Shopify platform we utilize for processing payments. Shopify is certified Level 1 PCI DSS compliant, meeting all six categories of PCI standards: § Maintain a secure network § Maintain a vulnerability management program § Regularly monitor and test networks § Protect cardholder data § Implement strong access control measures § Maintain an information security policy Customers might need to confirm their payment method for extra security. If a customer needs to confirm their payment method for an order, then Shopify will send an email which includes a link to Weathered Not Worn to confirm the payment.